Privacy Policy

Last updated:

("we", "us", "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what data we collect, why we collect it, how we use it, and your rights.

1. Who We Are

We are (), a licensed employment agency registered with Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM Licence No. ), operating at .

For privacy-related matters, contact us at: .

2. Data We Collect

We collect personal data you provide to us directly, including:

• Contact information: name, phone number, email address, residential area.
• Enquiry details: the service you are interested in, household needs, and any information you include in your message.
• Communication records: WhatsApp messages, emails, or phone call notes relating to your enquiry.

If you proceed to engage our services, we will collect additional information required to process work permit applications, including identity documents, addresses, and employer/helper particulars as required by JIM and other government authorities.

We do not collect sensitive personal data (such as health or biometric data) directly through this website unless specifically required for a permit application and authorised by you.

3. How We Use Your Data

We use the data you provide to:

• Respond to your enquiry and provide the information or services you have requested.
• Process work permit applications, employment contracts, and other documents on your behalf where you are our client.
• Communicate with you regarding your engagement with us.
• Comply with our legal obligations under Malaysian law, including JTKSM reporting requirements.
• Improve our services (using aggregated, non-identifiable information).

We do not use your personal data for unsolicited marketing, and we do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data on the following bases under the PDPA:

• Your consent: by submitting our enquiry form, you consent to us contacting you in response.
• Contractual necessity: where you are a client, processing is necessary to perform the services you have engaged us for.
• Legal obligation: certain data is processed to comply with Malaysian immigration and employment law.

5. Sharing Your Data

We may share your personal data with:

• Government agencies and statutory bodies (JIM, JTKSM, FOMEMA, PERKESO, embassies) as required to process permit applications or comply with legal requirements.
• Third-party service providers who assist us in delivering our services (e.g., insurance providers, medical centres for FOMEMA), where necessary and subject to confidentiality obligations.
• Professional advisers (lawyers, accountants) under strict confidentiality where required.

We do not transfer personal data outside of Malaysia except where necessary for permit or embassy-related processing involving the helper's home country (e.g., the Philippines or Indonesia), and only to the extent required for those specific purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Enquiry data for non-clients is typically retained for . Client data relating to completed placements is retained for to comply with statutory record-keeping requirements.

7. Cookies and Analytics

This website may use cookies and analytics tools (such as Google Analytics 4) to understand how visitors use our site. Analytics data is anonymised and aggregated — we do not identify individual visitors through analytics. You may disable cookies in your browser settings, though this may affect website functionality.

8. Your Rights

Under the PDPA and applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent at any time where processing is based on consent (this does not affect processing already carried out).
• Request deletion of your data where we have no legal basis to retain it.

To exercise any of these rights, please contact us at . We will respond within 21 days.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Communication over this website is encrypted via HTTPS.

10. Children's Data

Our services are directed at adults (employers and prospective employers). We do not knowingly collect personal data from children under the age of 18 without parental consent.

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last reviewed. We encourage you to check this page periodically.

12. Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Email:
Phone: