Finding the Right Home Helper for Your Malaysian Family
We match families across with screened, trained domestic helpers — guided by licensed consultants from start to finish.
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A Maid Agency Built on Transparency and Long-Term Support
was founded in with a straightforward purpose: make the process of hiring a domestic helper in Malaysia less stressful and more dependable for both employers and helpers alike.
We hold a JTKSM licence () and operate under the full framework of the Private Employment Agencies Act 1981. Every candidate we place has passed our internal screening, completed training relevant to your household's needs, and been matched to your family — not just to a vacancy.
Our consultants stay with you after placement, too. Questions about levy payments, contract renewals, or how to handle day-to-day household adjustments — we are a call away.
Learn Our StoryCountries Approved by Malaysia for Domestic Helper Recruitment
Malaysia's Department of Immigration (JIM) maintains an approved list of source countries. We recruit only from countries on this list — the ones highlighted below are nationalities we actively place.
- Indonesia We recruit
- Philippines We recruit
- Cambodia
- Myanmar
- Sri Lanka
- India
- Vietnam
Approved source countries are determined by JIM and are subject to change. Information accurate as of . This is general information, not legal advice — consult JIM or a licensed agency for your specific situation.
By the numbers
Years of Service
Families Served
Nationalities Placed
What Makes the Difference When Choosing a Maid Agency
Placement is just the beginning. What happens in the weeks and months after your helper arrives determines whether the arrangement works long-term.
Needs-First Matching
We start with a consultation, not a catalogue. Your helper is selected for your household, not whoever is available first.
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Skills Training Before Arrival
Candidates complete training in infant care, elderly assistance, cooking, and housekeeping before they ever step into your home.
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Thorough Background Checks
Every profile is verified for identity, work history, health status, and references before we present it to you.
Choosing a helper
Orientation & Day-One Support
We conduct an arrival briefing, help both parties set expectations, and remain available if questions arise in the first weeks.
About our processYour Step-by-Step Guide to Hiring a Domestic Helper
From your first call to your helper's first day — here is exactly what to expect.
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Initial Consultation
We listen first. Tell us about your household — who needs care, daily routines, language preference, and any specialised needs. This conversation shapes every recommendation we make.
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Candidate Shortlist
Based on your consultation, we prepare a curated shortlist of verified profiles. You review experience, skills, and background — no pressure to decide on the day.
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Eligibility Verification
We confirm that you meet JIM's employer requirements — monthly household income, suitable accommodation, and whether a levy waiver applies to your situation.
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Work Permit Application
Our team compiles and submits the full application package to JIM and coordinates with the source-country embassy. We keep you informed at every milestone.
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Pre-Departure Training
Before flying to Malaysia, approved candidates complete a government-mandated orientation programme in their home country covering Malaysian laws, cultural expectations, and household skills.
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FOMEMA Medical & Insurance
Your helper completes the FOMEMA medical examination upon arrival. We arrange PERKESO social security and personal accident insurance as required by Malaysian regulations.
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Arrival & Orientation
We collect your helper from the airport and conduct a structured introduction at your home — covering household expectations, meal preferences, and safety routines for both parties.
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After-Placement Support
Our team stays available throughout the contract. Whether you need guidance on the first month's adjustment, an early replacement, or permit renewal in two years — we are here.
Domestic Helpers We Place
Every candidate we present has been screened by our team. Only nationalities and specialisations we genuinely place are shown here.
A Closer Look at How We Work
Watch our short agency overview — covering our placement process, training standards, and what after-sales support actually looks like in practice.
The Substance Behind Our Service
01
We Start with a Conversation, Not a Form
Most agencies ask you to fill in a form and wait. We begin with a structured consultation — in person, by phone, or over WhatsApp — where a consultant listens to your household's real situation. A family caring for a bedridden parent has very different needs from a couple with a newborn, and we treat them differently from the start.
That conversation informs every shortlist, every recommendation, and every candidate briefing we give. It takes more time. It results in far fewer mismatches.
02
Screening That Goes Beyond the CV
A candidate's profile tells you what she has done. Our screening tells you whether that experience was real, consistent, and relevant. We verify employment history directly with previous employers where possible, confirm health documentation, and cross-check identity against source-country records.
Candidates who pass our internal review are the only ones we present. If a profile does not meet our standard, it does not reach you.
03
Training That Reflects Malaysian Household Realities
Candidates we place receive skills preparation relevant to Malaysian families — not generic hospitality training. This includes halal cooking methods, multi-generational household dynamics, infant and child safety, elderly mobility assistance, and basic household appliance operation.
04
After-Sales Support That Actually Responds
The first month of any placement is the most critical. We check in proactively to see how the adjustment is going — for the employer and for the helper. If something is not working, we address it early rather than waiting for a problem to become a crisis.
Beyond the first month, our team remains reachable for levy payment guidance, permit renewal coordination, contract questions, and — when necessary — the replacement process under our guarantee policy.
Registered, Licensed & Accountable
We operate under the full regulatory framework governing licensed employment agencies in Malaysia. Below are the bodies we are registered with or accredited by.
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Registration
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Accreditation
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What Families Say About Working With Us
Honest feedback from families we have placed. Read our Google reviews →
Your Next Step is One Conversation Away
Tell us about your household and what you are looking for. We will match you with a shortlist of suitable candidates and walk you through the process — at no charge for the initial consultation.