"I would like to give five stars for this agency, thank you so much for always cooperate and give the best for me."
Penang Headquarters
Our Penang Maid Agency at Burmah Road Has Been Here Since 1993
Agensi Pekerjaan PMA Sdn Bhd opened its first and only Penang office at 223D, Burmah Road, George Town in 1993. Thirty-plus years later, the address is the same. The office serves families across Penang Island — from George Town and Tanjung Bungah to Bayan Lepas and Air Itam — and families in Seberang Perai and Butterworth on the mainland.
This is our headquarters. It is where most of our consultants work, where our candidate documentation is maintained, and where new-employer families most often come for their first face-to-face consultation. You do not need an appointment to walk in.
Office Details
- Address
- 223D, Burmah Road, 10050 George Town, Penang
- Hours
- Monday – Friday, 9am – 6pm
- Phone
- 04-229 9399
- Navigate
- Google Maps · Waze
What Happens at Your First Consultation at PMA Penang
A first consultation at our Burmah Road office is a conversation, not a sales pitch. It typically takes 30 to 45 minutes. Here is what to expect.
What documents to bring
- Your MyKad (identity card)
- Latest 3 months' pay slips or bank statements — to confirm you meet JIM's household income requirement
- Your home address details (tenancy agreement or utility bill)
- Any documents about care requirements if you need a specialist helper (e.g. medical reports for an elderly parent)
You do not need a complete file for a first visit. Bring whatever you have and we will tell you what else is needed.
Who you will meet
A PMA consultant — in most cases the same person who will handle your placement through to arrival. Consultants at the Penang office have experience placing both Indonesian and Filipino helpers and can advise on which nationality is more likely to suit your household based on your specific needs.
What you will leave with
- A clear understanding of your eligibility to hire
- An honest cost estimate (agency fee, levy, insurance, FOMEMA, permit) — with no hidden items
- A realistic timeline — from application to your helper's arrival
- Recommended candidate nationality and why
- A checklist of documents to prepare for the next step
You are under no obligation to proceed after the consultation.
Areas PMA Penang Serves
Our Burmah Road office places domestic helpers with families across Penang Island and Seberang Perai. Below are the main areas we regularly serve — if your area is not listed, call 04-229 9399 to confirm.
Penang Island
- George Town
- Tanjung Bungah
- Batu Ferringhi
- Air Itam
- Gelugor
- Bayan Lepas
- Bayan Baru
- Sungai Ara
- Relau
- Balik Pulau
Seberang Perai (Mainland Penang)
- Butterworth
- Bukit Mertajam
- Seberang Jaya
- Perai
- Nibong Tebal
- Kepala Batas
- Bertam
Families in northern Kedah (Sungai Petani, Alor Setar) are better served by our Alor Setar office. Selangor and KL families should visit our Puchong office.
Client Stories
What Penang Families Say
Feedback from families we have placed in Penang. Read on Google →
"Their maids are not only skilled cleaners but also friendly and trustworthy individuals. They treat my home with care and respect, and I appreciate the personalized service they provide. I highly recommend them."
Frequently Asked Questions — PMA Penang
Where is the PMA Penang office and how do I get there?
Our Penang headquarters is at 223D, Burmah Road, 10050 George Town, Penang. Burmah Road runs through the Georgetown heritage area. Street parking is available on Burmah Road and surrounding streets; paid parking is a short walk away in Georgetown. Use Google Maps or Waze for directions.
Do I need an appointment to visit the Penang office?
No appointment is required. Walk in during our operating hours — Monday to Friday, 9am to 6pm. If you prefer to schedule a time in advance to avoid a wait, call 04-229 9399 or WhatsApp us.
Can Penang families get a Filipino maid through PMA?
Yes. PMA's Penang office handles both Indonesian and Filipino placements. Filipino domestic helpers are typically preferred for childcare and elderly care in English-speaking or mixed-language households. Indonesian helpers are generally better suited for Malay-speaking households and traditional local cooking. Our consultants can advise based on your specific situation. See our full comparison guide.
How long does it take to get a maid in Penang?
Timelines vary by nationality and permit processing. If you need a helper sooner, a transfer maid (a helper already in Malaysia changing employers) arrives faster than a new placement. Ask our consultant about current availability. See our transfer maid page.
What is the minimum household income to hire a maid in Penang?
Jabatan Imigresen Malaysia sets a minimum household income threshold for employers of domestic helpers. This requirement applies equally across all states including Penang. Our consultants will check your eligibility at no charge during your first consultation.
Does the Penang office also handle permit renewals and cancellations?
Yes. PMA Penang handles the full range of post-placement services — work permit renewal, passport renewal, contract renewal and permit cancellation. You do not need to go to a separate office for these services. Call 04-229 9399 to arrange an appointment for renewal processing.
Visit Our Penang Office or Reach Us by Phone
Walk in to 223D Burmah Road, George Town, Monday to Friday 9am–6pm. Or call 04-229 9399. Our Penang consultants speak English, Malay and Mandarin.
Also looking at Selangor? Visit our Puchong office. Kedah families: see our Alor Setar office.